Frequently asked questions
Honest answers about free downloads and optional plastic allergy cards. Medical cards are a communication aid - always carry prescribed emergency medication.
How many allergies can I include?
You can select up to 5 allergens on one free multi-allergy card so staff see everything at a glance. For the clearest kitchen message, many families still print one card per allergen. Plastic orders currently print a single allergen per card.
How many languages are supported?
We currently support 49 languages, with English always available on the back of the card. The community can add more through GitHub.
Can I customize both sides?
The front is your chosen language. The back is always English so staff who speak English can still help. You can optionally add a name on the card.
Is the card waterproof?
Free downloads are for paper or phone use. Optional plastic cards are waterproof and built for everyday travel.
How long does shipping take?
Shipping time depends on destination and our print partner. After you order, we confirm production and shipping details by email. We do not publish fake countdown timers or guaranteed same-day claims.
Do you ship worldwide?
We ship physical cards to the countries enabled in Stripe checkout. If your country is missing, you can still download and print for free.
Can I reorder later?
Yes. Come back anytime, choose the same allergen and language, and order again - or just re-download the free card.
How durable is the necklace?
Physical orders can include a durable necklace so the card stays with you. Treat it like everyday travel gear - sturdy for daily use, not indestructible industrial equipment.
Can restaurants understand the translations?
Cards are written for kitchen staff, not literal machine-speak. Many translations are still awaiting native-speaker review and are clearly marked until verified. Always confirm when you can, and carry emergency medication.
What happens if I make a mistake?
For free cards, just change the options and download again. For physical orders, contact us as soon as possible after checkout - once a card is printed and shipped, changes may not be possible.